Returns are directly handled by the chosen Delivery partner and you can usually return your order for a valid refund or exchange within 14 days from the date of dispatch. Please refer specifically to the Delivery Partner’s returns policy as these terms vary from one retailer to the next. Visit our Delivery Partners page to find out more information about returns.

Handset Warranty Return / Repair

Generally the handset has at least a 12 months warranty with the manufacturer, though it is always best to contact the retailer first to ensure you go directly to the manufacturer with your issue.


Some Delivery Partners also offer exchanges if the item you have purchased is faulty. Exchange policies are different for all our Delivery partners, so please visit the Delivery Partners’ website for information on the Delivery partner’s specific exchange policy.

To help we have supplied a list of manufacturers warranty contact numbers.

Apple: 0844 209 0611
Samsung: 0330 726 7864
Nokia: 0871 261 0949
Sony: 0370 523 7237
HTC: 0845 890 0079
LG: 0344 847 5454